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Friday, 10. September 2010
SKIPPER Company Evaluation


Customer Questionnaire

 

As a part of our ISO 9001:2008 QMS we are required to seek feedback from our customers to help quantify satisfaction levels with respect to our performance during the course of your project.

If you could spare som time to complete the survey below it would be greatly appreciated.

 

Øivind Nielsen
Quality Manager
1. What is your connection to SKIPPER?:
User
Sub-supplier
Dealer
Electronic Inspector
Account
Service
Other
If other, please specify:
2. Overall, how satisfied are you with the product / service we provided?:
Very Satisfied
Satisfied
Unsatisfied
Very Unsatisfied
Not Applicable
Additional Comments:
3. Did our performance meet your expectations?:
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
Additional Comments:
4. Have our responses to your queries been provided quickly and to a high degree of accuracy?:
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
Additional Comments:
5. Do you find our manuals / other documentation satisfactory and easy to use?:
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
Additional Comments:
6. SKIPPER Electronics AS always deliver on time?:
Definitely
Probably
Probably Not
Definitely Not
Not Applicable
Additional Comments:
7. SKIPPER Electronics AS effectively supply spare parts?:
Definitely
Probably
Probably Not
Definitely Not
Not Applicable
Additional Comments:
8. Would you recommend our product / service to your colleagues or contacts within your industry?:
Definitely
Probably
Probably Not
Definitely Not
Not Applicable
Additional Comments:
9. Do you have any suggestions to improve SKIPPER's services / products? Please Specify below: